Retail Banking & Specialised Financial Services
Ailancy is a trusted partner for branch-network banks, online banks, commercial banks, specialised finance companies and payment institutions, in their studies and transformation projects. We bring expertise in everyday banking, payments, savings and lending, covering the retail, professional and corporate markets. Our team supports the transformation of distribution models, digital and technology transformation, and the management of regulatory risks (AML, PSD2, consumer credit, Eckert Law, etc.). We combine deep market knowledge with the ability to deploy large-scale transformation programmes.
- Retail banking
- Consumer credit
- PSD2
- Open banking
- Customer journey
- Factoring
- Payments
- Digital transformation
- Distribution
- Branch network
- Savings
- Credit
- Leasing
- Core banking system
- AML
- Risk
- Regulatory
Example engagements
Customer relationship strategy and master plan for an online bank
Sales organisation redesign for a retail bank
Opportunity study for launching a new consumer credit offering (including CCD2 regulatory constraints)
Optimisation of Customer Relationship Centres (CRCs)
Support for setting up a "digital factory" within a major banking group
Omnichannel customer journey redesign (branch, mobile, web)
Compliance programme: PSD2 and open banking, CCD2, GDPR…
Operational efficiency and optimisation of middle-office / back-office activities
Deployment of generative AI in customer relations and back offices
BPO set-up, Core Banking System selection, IT migration projects
Typical clients
- Retail banks and mutual banking networks
- Online banks
- Commercial banks
- Fintechs, neobanks and payment institutions
- Factoring and specialised finance companies (consumer credit, leasing, rental, factoring…)